Rail King DASH-8 DIESEL ENGINE Operator's Manual download pdf (Page 32)

How to Get Service Under the Terms of the Limited One-Year Warranty

For warranty repair, follow the instructions below to obtain warranty service.

First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or M.T.H. Electric

Trains to obtain Repair Authorization. You can find the list of Authorized Service Centers on the

M.T.H. website, www.mth-railking.com. Authorized Service Centers are required only to make

warranty repairs on items sold from that store; all other repairs may or may not be done at the store’s

own discretion. Otherwise, contact M.T.H. (fill out the Service Contact form in the Service Section

of www.mth-railking.com; send US mail to the address listed below; tel: 410-381-2580; fax:

410-423-0009), stating when the item was purchased and describing the problem. If you contact

M.T.H., you will be given a return authorization number to assure that your merchandise will be

properly handled upon its receipt.

CAUTION: Make sure the product is packed in its original factory packaging including its foam

and plastic wrapping material so as to prevent damage to the merchandise. The shipment must be

prepaid and we recommend that it be insured. A cover letter including your name, address, daytime

phone number, e-mail address (if available), Return Authorization number, a copy of your sales

receipt and a full description of the problem must be included to facilitate the repairs. Please

include the description regardless of whether you discussed the problem with a service technician

when contacting the Service Center or M.T.H. for your Return Authorization.

All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this

warranty. See our website at www.mth-railking.com or call 1-888-640-3700 to identify an

Authorized M.T.H. Train Merchant near you.

M.T.H. products are warranted for one year from the date of purchase against defects in material or

workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks,

and traction tires. We will repair or replace (at our option) the defective part without charge for the

parts or labor, if the item is returned to an Authorized M.T.H. Service Center or M.T.H. Electric

Trains within one year of the original date of purchase. This warranty does not cover damages

caused by improper care, handling, or use. Transportation costs incurred by the customer are not

covered under this warranty.

Items sent for repair must be accompanied by a return authorization number, a description of the

problem, and a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which

gives the date of purchase. If you are sending the item to M.T.H., call 410-381-2580, fax

410-423-0009, or e-mail the Service Department at [email protected] to obtain a return

authorization number. If you are sending this product to an Authorized Service Center, contact that

Center for their return

authorization.

This warranty gives you specific legal rights, and you may have other rights that vary from state to

state.

Service Department, M.T.H. Electric Trains,7020 Columbia Gateway Drive, Columbia, Maryland,

21046-1532

Service & Warranty Information

Limited One-Year Warranty

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Rail King DASH-8 DIESEL ENGINE Operator's Manual Page 32