Rail King SD-90 MAC Operator's Manual download pdf (Page 23)

Service & Warranty Information

How to Get Service Under the Terms of the Limited One-Year Warranty

For warranty repair, do not return your product to the place of purchase. Instead, follow the instructions

below to obtain warranty service as our dealer network is not prepared to service the product under the

terms of this warranty.

1. First, write, call or FAX M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia, MD

21046, (Tel 410-381-2580; FAX No.: 410-423-0009; e-mail: [email protected]), stating when

it was purchased and what seems to be the problem. You will be given a return authorization number to

assure that your merchandise will be properly handled upon its receipt.

2. CAUTION: Make sure the product is packed in its original factory packaging including its foam and

plastic wrapping material so as to prevent damage to the merchandise. The shipment must be prepaid

and we recommend that it be insured. A cover letter including your name, address, daytime phone

number, e-mail address (if available), Return Authorization number, a copy of your sales receipt and a

full description of the problem must be included to facilitate the repairs. Please include the description

regardless of whether you discussed the problem with one of our service technicians when contacting

M.T.H. for your Return Authorization number.

3. Please make sure you have followed the instructions carefully before returning any merchandise for

service.

Limited One-Year Warranty

All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.

See our website at www.mth-railking.com or call 1-888-640-3700 to identify an Authorized M.T.H. Train

Merchant near you. M.T.H. products are warrantied for one year from the date of purchase against defects in

material or workmanship, excluding light bulbs and traction tires. We will repair or replace (at our option)

the defective part without charge for the parts or labor, if the item is returned to M.T.H. Electric Trains

within one year of the original date of purchase. This warranty does not cover damages caused by improper

care, handling, or use. Transportation costs incurred by the customer are not covered under this warranty.

Items sent for repair must be accompanied by a return authorization number, a description of the problem,

and a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which gives the date of

purchase. Call 410-381-2580, fax 410-423-0009, or e-mail the Service Department at

[email protected] to obtain a return authorization number.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Service Department

M.T.H. Electric Trains

7020 Columbia Gateway Drive

Columbia MD 21046-1532

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Rail King SD-90 MAC Operator's Manual Page 23